Q: “Do you have payment plans?”
Yes, flexible payment plans are available when placing an order or purchasing in-stock items. You may also add a payment plan to wait list orders that convert. You may find the various Flexipay options under the “Additional Information” section of your desired product. For more information, check out our Payment Plan article.
Q: “Can I cancel my order?”
Yes, you may cancel an order, but the initial deposit is non-refundable, and you incur an Administration Charge of 5.00 USD per payment to be refunded. For more information, check out our Cancellation article.
Q: “How much does shipping cost?”
Shipping costs vary depending on the item. Estimated shipping costs are provided before the Checkout process.
Q: “Do we pay any Customs fees or taxes?”
As much as possible, First 4 Figures shoulders Customs fees to ensure a smooth and hassle-free transaction from purchase to delivery. We strategically have warehouses located in the US, Canada, EU, UK, and China. However, if your order will be delivered from a distant warehouse, any additional fees or taxes are of the buyer’s responsibility. For more information, check out our Shipping article.
Q: “If I decide to purchase more than one statue, is it possible to combine it all into one shipping cost?”
Shipping costs are charged on a per-item basis. We currently do not allow combining of shipping costs.
Q: “Why do I have to authenticate my statue?”
We want to assist in making sure that what you have in your possession is a genuine First 4 Figures product. Authenticating your product will allow us to match your authentication number to our system database. For more information, check out our Authentication article.
Q: “How are statue numbers allocated?”
Statue numbers are assigned randomly. There is no first-come, first-served policy when allocating statue numbers. For more information, check out our Statue Numbers article.
Q: “Do statue numbers have any bearing on the quality of a product?”
Statue numbers and any other form of numbering merely represent the edition size of each product and do not have any implications on the quality.
Q: “Can I purchase F4F statues anywhere else other than your website?”
The Standard Edition of F4F statues may be available for purchase at your local retailer once these are released, but the Exclusive Editions, Definitive Editions, Special variants, and Combo Editions are available for purchase only on our website.