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Knowledge base
General (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Getting Started
4
How Do I Place an Order? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
What are F4F Reward Points? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
What If I Forgot My Account Password? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Frequently Asked Questions (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Authentication
3
What is Authentication? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Transferring of Authentication Ownership (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Everything You Need to Know About Statue Numbers (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Customer Service
1
How do I create a ticket? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Product Versions
1
Different Versions?
COVID-19 Updates
COVID-19 Updates (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
1
Shipping and Billing Update in Response to COVID-19
Orders & Wait List (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Pre-Orders
3
Pre-Order Guidelines (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Order Status (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Why Can I Only Order One Item per Checkout? (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
Wait Lists
4
What Is a Wait List and How Do I Join?
Are Wait List Deposits Refundable?
Can I Add a Payment Plan To My Wait List Order?
Applying Discount Codes/Reward Points to Wait Lists (ONLY APPLICABLE TO ORDERS PURCHASED FROM THE OLD WEBSITE)
Order Cancellation (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)
4
Are There Cancellation Fees?
Can I Transfer Payments Between Orders?
Can I Cancel My Order by Refusing the Delivery Package?
Code Of Conduct
Promotions & Rewards
F4F Reward Points & Loyalty Levels
7
Determine How Many F4F Reward Points You'll Receive
Reward Points and Leveling up Before an Order Ships
How Do I Receive Birthday Reward Points?
How Can I Earn More Reward Points?
How Do I Redeem a Reward Points Code?
See all 7 articles
Billing & Payments
Billing & Payments
3
Payment Methods
How Do I Change Payment Details? (ONLY APPLICABLE TO ORDERS PURCHASED FROM THE OLD WEBSITE)
Do I Have to Pay for Taxes and Duties?
Payment Plans
2
How Can I Apply for a Payment Plan? (ONLY APPLICABLE TO ORDERS PURCHASED FROM THE OLD WEBSITE)
Can I Remove a Payment Plan? (ONLY APPLICABLE TO ORDERS PURCHASED FROM THE OLD WEBSITE)
Returns & Exchanges
Returns
2
Can I Return an Order?
What If My Item Arrives Damaged?
Shipping & Tracking
Shipping
2
When will I receive my order?
Shipping: Terms & Conditions
Address Change
Address Change
1
How do I change my address? (ONLY APPLICABLE TO ORDERS PURCHASED FROM THE OLD WEBSITE)