• Determine How Many F4F Reward Points You'll Receive

• Reward Points and Leveling up Before an Order Ships

• How Do I Receive Birthday Reward Points?

• How Can I Earn More Reward Points?

• How Do I Redeem a Reward Points Code?

• Will I Lose My Reward Points If My Order Is Canceled?

• How Do Discount Codes Work?

CATEGORIES

General (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)

Getting Started 4

Authentication 3

Customer Service 1

Product Versions 1

COVID-19 Updates

COVID-19 Updates (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024) 1

Orders & Wait List (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024)

Pre-Orders 3

Wait Lists 4

Order Cancellation (ONLY APPLICABLE TO ORDERS PURCHASED BEFORE SEPTEMBER 10, 2024) 4

Promotions & Rewards

F4F Reward Points & Loyalty Levels 7

Billing & Payments

Billing & Payments 3

Payment Plans 2

Returns & Exchanges

Returns 2

Shipping & Tracking

Shipping 2

Address Change

Address Change 1