Q: “What are statue numbers?”

Statue numbers are unique identifiers within a limited product line to ensure there are no duplicates. Statue numbers along with the authentication code allow the statue owner to authenticate the product at our website.

Q: “What statue number will I receive with my order?”

Statue numbers will be assigned randomly for all orders, with one exception.

Q: “What is this exception?”

It is possible for you to carry over your statue number to future statues within a product lineup if the following criteria are met:

  1. The product lineup was created BEFORE December 2019
  2. The product lineup already had two or more existing statues BEFORE December 2019
  3. You own and authenticated the latest statue to release in the product lineup

Your statue number will continue to carry over for as long as you continue to purchase and authenticate all the statues that release within your desired product lineup.

For more information on how to authenticate, check out our article on Authentication.

Q: “What about the statue numbers for Companion Pieces?”

You need to have purchased and authenticated the main statue preceding the Companion Piece for it to have a number. Otherwise, your Companion Piece will come unnumbered.

Q: “What happens if a statue I purchased is expected to arrive before the statue preceding it? How can I make sure that their numbers match?”

On the rare occasion that such an incident happens, our Customer Service representative will gladly assist you. You may contact them HERE.